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Welcome to the FAQ page for BODY & MIND SKIN CARE CENTRE LIMITED. Below are answers to common questions about our services, policies, and website. If your query isn’t answered here, please visit our Contact Policies Page for assistance.


1. General Questions

1.1 What services do you offer?

  • We offer a range of salon treatments, including facials, body treatments, and wellness services. Visit our Services Page for a full list.

1.2 Where are you located?

  • Our salon is located at: 1 Tyrone House, Church Street, Wellington, Telford, TF1 1DR.

1.3 What are your opening hours?

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM
  • Closed on Sundays and public holidays.

1.4 How can I book an appointment?

  • You can book online through our Website or call us at [Insert Phone Number]. Walk-ins are welcome but subject to availability.

2. Gift Cards

2.1 How can I purchase a gift card?

  • Gift cards can be purchased online via our Gift Card Page or directly in-store.

2.2 Can I use my gift card for all services?

  • Yes, gift cards are redeemable for any service offered at our salon. They cannot be exchanged for cash.

2.3 What happens if I lose my gift card?

  • Unfortunately, lost or stolen gift cards cannot be replaced. Please treat them as cash.

3. Appointments and Cancellations

3.1 What is your cancellation policy?

  • Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations may incur a fee of up to 50% of the service cost. No-shows may be charged the full amount.

3.2 What if I’m running late for my appointment?

  • If you’re late, we’ll do our best to accommodate you, but your service time may be shortened to avoid disrupting other appointments.

3.3 Do you accept walk-ins?

  • Yes, but appointments are recommended to ensure availability.

4. Payments and Refunds

4.1 What payment methods do you accept?

  • We accept major credit and debit cards, as well as cash payments.

4.2 What is your refund policy?

4.3 Can I pay online for services?

  • Yes, you can pay online when booking your appointment.

5. Health and Safety

5.1 What measures do you have in place for hygiene and safety?

  • We adhere to strict hygiene protocols, including sterilizing equipment and regularly cleaning all areas of the salon.

5.2 Do I need to disclose medical conditions before my appointment?

  • Yes, please inform us of any medical conditions, allergies, or skin sensitivities to ensure safe and effective treatments.

6. Website and Privacy

6.1 Do you use cookies on your website?

6.2 How is my personal data handled?

  • We handle personal data in compliance with GDPR. Refer to our Privacy Policy for more information.

6.3 How do I report a website issue?


7. Additional Support

7.1 Do you offer consultations?

  • Yes, we offer free consultations to help you choose the right treatment or service.

7.2 Can I leave feedback about my experience?

7.3 How can I learn about promotions or offers?

  • Subscribe to our newsletter or follow us on social media to stay updated on promotions and offers.

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